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Keeping a 5-Star Rating for Shield’s Nursing Centres With Zipline
The Challenge
- Managing the changing visitor requirements & visitor policies in line with rapidly changing regulations
- Stretched staff managing new regulations and entry limitations which can result in lowered direct care time
- Clusters of visitors showing up without pre-bookings
Number of staff hours saved
624
The Solution
- Staff-less entry management and pre-booking
- Real-time facility and people monitoring
- Powerful reporting including customer experience tracker
- 100% compliance with automatic process updates in line with changing regulations
ROI Delivered
100%
reduction in non-reporting penalties
$15k
in obsolete systems eliminated
>300 calls
diverted from social services team to Zipline booking system
"This system has made it so much easier. It sort of puts us at a step above my competitors out there who are still doing the old way and their people can be a little frustrated with them."
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